Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

Eligibility: Returns are accepted within 7 days of delivery.
Condition: The item must be unused, in its original packaging, and in resalable condition.
Non-Returnable Items: Customized or special-order items, gift cards, and clearance products are not eligible for returns.
Process: To initiate a return, contact our customer service at [your email/contact number]. Once approved, we will provide return instructions.
Refunds
Inspection & Approval: After receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed via the original payment method within 7-10 business days.
Shipping Costs: Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
If you receive a defective or damaged product, you can request an exchange. Contact us within 48 hours of receiving the item for assistance.

Cancellations
Orders can be canceled within 24 hours of purchase. Once an order has been shipped, it cannot be canceled.

Contact Us
For any return, refund, or exchange queries, reach out to us at:
📧 Email: info@focalnaimindia.com.